BMLG protects our customers and our clients by ensuring that BMLG complies with all applicable local, state, and federal statutes, rules, and regulations governing the recovery of debts.
REGULATORY REQUIREMENTS
BMLG has one developed one of the most effective Compliance functions in the industry to help ensure that your company is operating within the law. As another layer of control, we are constantly monitored by the compliance teams of our major clients.
Our Compliance Group, led by our founder and senior partner Paul Burke, has an extensive and rigorous control system in place. In addition to constantly staying appraised of the regulatory environment both at a federal and state level, the Compliance Group constantly monitors the staff for flawless execution against established policies and procedures.
STRONG MINDSET
BMLG’s foundation is a comprehensive compliance management system that seamlessly integrates with and enhances its business operations; ensures all regulatory requirements are proactively and efficiently satisfied; and provides robust controls, oversight, and reporting tools.
POLICIES & PROCEDURES
Our policies and procedures are the backbone of our company. We craft and maintain our policies and procedures to not only ensure that BMLG team members successfully maintain compliance with regulatory requirements but also to enable BMLG’s team members to meaningfully and effectively communicate with customers to achieve a positive resolution for customers and for BMLG’s clients.
INFORMATION SECURITY
BMLG holds itself to the highest information security standards and has established itself as a leader at the forefront of information security. BMLG is SOC-2 certified; completes annual rigorous external global information security audits; maintains programmers on staff who are capable of immediately tailoring BMLG’s collection software to the most recent regulatory requirements and our clients’ compliance and reporting needs; and conducts regular security training to ensure BMLG’s systems and team members are ready to identify and handle security threats.
OVERSIGHT & CONTROL
Our controls and oversight framework is our guardian, meticulously safeguarding our operations through comprehensive, multi-layered defense mechanisms. We ensure that every facet of our organization and our clients are protected by vigilantly monitoring for and systematically preventing potential risks.
QUALITY MONITORING & TRAINING
BMLG’s Quality Monitoring program places BMLG and its clients ahead of the competition. Our QM program continuously monitors for regulatory compliance; it drives innovation and boosts operational efficiencies by identifying inconsistencies and by encouraging consistent and continuous improvement; and it ensures that our team members are providing superior customer service, which results in enhanced customer satisfaction.
LEARNING & DEVELOPMENT
Our Learning and Development program unlocks our team members’ potential and drives our success. Our program is a dynamic fusion of cutting-edge classroom training, personalized mentorship, and hands-on experience, designed to elevate our team members’ skills. We prioritize continuous growth through a blend of innovative workshops, real-time feedback, and cross-functional collaboration. By fostering a culture of curiosity and adaptability, our program empowers employees to thrive in an ever-evolving landscape.
DATA ANALYTICS
BMLG leverages the data and information it obtains from clients, from customers, and through its Quality Monitoring program and oversights to identify and interpret trends and patterns; develop strategic and tactical plans; and to enable positive engagements with customers and to enhance customer service.
