Burke Moore is committed to protecting consumers by complying with all applicable federal, state, and local laws, rules, and regulations governing debt collection.
REGULATORY REQUIREMENTS
Regulatory requirements governing debt collection are complex and evolving, and to ensure continued compliance with those regulations in a changing environment, Burke Moore has:
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Established detailed and extensive policies and procedures;
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Established oversights and controls and maintains a quality program designed to test compliance with its policies and procedures; and
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Committed to information security to protect its clients’ and customers’ personal information.
POLICIES & PROCEDURES
Burke Moore’s policies and procedures govern its collections and recovery processes. Burke Moore’s policies and procedures prohibit harassing, deceptive, and misleading behavior and require compliance with regulatory requirements.
OVERSIGHT & CONTROL
To ensure compliance with regulatory requirements, Burke Moore has developed and implemented (and continually maintains and enhances) a comprehensive control and oversight program that promotes adherence to and the effectiveness of compliance-related procedures and process as they relate to statutory or regulatory requirements. Burke Moore’s oversight and control department also assesses statutes, rules, and regulations to ensure appropriate and sufficient controls at levels of the organization.
INFORMATION SECURITY
Burke Moore conducts regular reviews and systematically tests and grades its information security. Burke Moore holds itself to the highest information security certifications, including SOC-2 certification.
QUALITY MONITORING & TRAINING
Burke Moore’s monitoring and quality training programs that are designed to ensure compliance with debt collection regulations and its own policies and procedures. Additionally, Burke Moore’s compliance department has developed in depth on-boarding and on-going training materials and curriculum. Burke Moore’s compliance department also analyzes data to identify and interpret trends and patterns and develops forecasts, recommendations, and strategic and tactical plans based upon quality data and market knowledge.
